What NOT to Do on Social Media: KLM’s World Cup Tweet #FAIL

{Originally published via LinkedIn on the day of the match, Sunday 29 June 2014}

Some social media train wrecks are quite fun to watch. My favourite is still Amy’s Baking Company with the crazy owners and their heap of lies. Indeed there have been some doozies this year but for the most part my recent favourites appear to have all been genuine mistakes from human error. (more…)

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